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Member perspectives: what your feedback means to us and what it can do for you

By Julie Lépine
Manager, Membership Relations

In the coming weeks, we’ll be launching our annual member satisfaction survey. Members’ feedback helps us track the overall health of CIRA’s membership and identify any areas of concern and potential improvement to better serve members and internet users alike. Last year, a whopping 732 members shared their opinions—that’s just over 200 more participants (41% increase) over the previous year—let’s keep that momentum going!

About the survey

We’ve been seeking member feedback through this survey since 2011. Conducted annually by The Strategic Counsel in partnership with Sago, an independent national public opinion and marketing research and a data collection firm, the survey is completed online (or by telephone, if preferred) and takes about 10 minutes to complete.

All responses are strictly confidential and aggregated for a final report. None of the answers are in any way attributed to anyone personally.

Bonus! Those who complete the survey, can enter their name in a draw for a $500 cash prize!

What can members do

Share their opinions and perspectives, of course! With more perspectives comes a greater diversity of views, resulting in a more inclusive CIRA membership. Watch out for a link to the survey!

Curious about last year’s results? See the 2023 Membership survey: highlights of member responses report.

As a member, you’re involved in the development of Canada’s internet. Take your commitment to a higher level and be our brand champions—encourage those in your network to think of .CA first for their online domain and help us grow and diversify our membership so that it represents all Canadians.

About CIRA membership

CIRA is a member-based not-for-profit organization that values the input of its members and their contributions to enabling a trusted internet. Having a .CA domain name and being a CIRA member supports the great work we do for Canada’s internet.

Membership is free and only open to .CA domain name holders. It remains active so long as your domain(s) remain registered—there’s no additional renewal process beyond renewing your .CA domain name!

If you’re not a member and have a .CA domain name—become one!

Don’t have a .CA domain name? What are you waiting for—register yours today.

About the author
Julie Lépine

As the Manager of Membership Relations at CIRA, Julie manages the development, planning and delivery of CIRA’s membership and Member-related activities and engagement. She strives to create opportunities for Members and consumers, and partners to share, connect, and learn and get the most out of their relationship with CIRA.