Types of Data We Collect
The Service automatically collects certain information related to your use of the Service and your network usage, as set out below.
IP Address and Domain Name Queries
When you use the Service, we collect your IP (internet protocol) address, and your domain name queries. IP addresses may represent individual persons or devices, or they may represent large groups of end users within an organization. Your IP address will be retained by CIRA for up to fourteen (14) days for reporting purposes.
In the event CIRA observes behaviours which CIRA deems to be malicious or anomalous, CIRA may utilize more detailed logging to collect more specific IP address data in the course of normal network defense and mitigation. This collection and transmission will be limited to IP addresses that CIRA determines are involved in the event.
We collect information pertaining to your device model, storage capacity and operating systems for troubleshooting and to improve the Service. This data does not include unique device identifiers.
We collect information about your network connection (Wi-Fi or Cellular) to understand how the Service impacts your Internet connection and to improve the Service.
Performance and Usage Data
We collect information pertaining to the data tonnage transferred, cached and the internet locations your device has accessed to understand how the Service impacts your data performance and to improve the Service.
Application Diagnostics and Crash Reports
We use this information for troubleshooting and to improve the Service. The information we receive is fully anonymized and cannot be tied back to individual users.
Problem Reports and Debugging Information
When you submit a Problem Report, we require you to provide your email address. You can choose whether to share extra debugging information, such as your device name and IP address, when submitting the Problem report. We use this information for troubleshooting and to improve the Service. Your email address is never shared with any third parties or advertisers.